Terms & Conditions

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**Terms and Conditions**

**Last Updated:** [22/06/2024]

**1. General Information**

1.1. **Organization Name:** UHEVA LTD  
1.2. **Physical Address:** London, United Kingdom  
1.3. **Contact Information:**  
   - Email: info@uheva.com  
   - Phone: N/A  
1.4. **Data Protection Officer:** UHEVA Data Protection Officer

**2. Data Collection**

2.1. **Types of Personal Data Collected:**  
   - Personal Information: Name, date of birth, gender, contact information, address, personal stories, visual information (e.g., photographs), family details, and any other information users choose to share.

2.2. **Methods of Data Collection:**  
   - Forms on the website.

2.3. **Purpose of Data Collection:**  
   - To provide users with insights and commemoration services, share their stories with the world (if they choose), and create personalized documents and accounts.

2.4. **Collection of Data from Children:**  
   - Data from children under 16 is collected only with parental guidance and permission.

2.5. **Data Minimization:**  
   - Only relevant information necessary for commemoration purposes is collected.

**3. Data Usage**

3.1. **Usage of Personal Data:**  
   - To create personalized documents and provide the requested commemoration services.

3.2. **Sharing Personal Data with Third Parties:**  
   - Personal information is not shared with third parties. However, website information is collected via Google Analytics.

3.3. **Third-Party Compliance:**  
   - Third parties are required to agree to general data protection terms and conditions.

3.4. **Data Retention Period:**  
   - Data is retained until users request deletion or if the data is deemed to put the company at risk or is falsified.

**4. User Rights**

4.1. **Access to Personal Data:**  
   - Users can access their profile data submitted on the website.

4.2. **Correction of Personal Data:**  
   - Users can request corrections via social media platforms, website forms, or email.

4.3. **Deletion of Personal Data:**  
   - Users can request deletion via social media platforms, website forms, or email.

4.4. **Objection to Data Processing:**  
   - Users can object by not providing their information or requesting deletion via email.

4.5. **Restriction of Data Processing:**  
   - Users can request limited use of their information by contacting us.

4.6. **Data Portability:**  
   - Users can request the transfer of their data to another service by emailing us with the relevant information.

4.7. **Informing Users of Their Rights:**  
   - Information about user rights under GDPR is provided on our website and forms.

**5. Data Security**

5.1. **Data Protection Measures:**  
   - We use WIX and standard data security practices to prevent data leaks.

5.2. **Handling Data Breaches:**  
   - Data breaches are addressed promptly, with communication and cooperation with professionals to resolve the issue.

5.3. **Security of Data Transfers:**  
   - Secure services and compliance with data protection practices are used for data transfers to third parties.

**6. Cookies and Tracking**

6.1. **Use of Cookies and Tracking Technologies:**  
   - Yes, we use cookies and tracking technologies.

6.2. **Types of Cookies Used:**  
   - General cookie information, including essential, analytical, and marketing cookies.

6.3. **Informing Users about Cookies:**  
   - Users are alerted on our website, and detailed cookie information is provided on our website.

6.4. **Managing Cookie Preferences:**  
   - Users can manage their cookie preferences through our website's cookie pages.

**7. Consent and Legal Basis**

7.1. **Obtaining User Consent:**  
   - Consent is obtained through forms and the website.

7.2. **Legal Basis for Data Processing:**  
   - We rely on user consent for collecting and processing information.

**8. International Data Transfers**

8.1. **Transfer of Personal Data Outside the EEA:**  
   - No personal data is transferred outside the EEA.

**9. Updates to Terms and Conditions**

9.1. **Frequency of Updates:**  
   - Terms and Conditions are updated in accordance with GDPR and other laws, and when changes to our services or website occur.

9.2. **Informing Users of Updates:**  
   - Users are informed via our website, social media, and potentially through email.

**10. Complaints and Disputes**

10.1. **Filing Complaints:**  
   - Users can file complaints regarding data protection issues on our website or via email.

10.2. **Handling Disputes:**  
   - Disputes are handled within the law and via email communication.

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**Contact Information**

If you have any questions or concerns regarding these Terms and Conditions or your data protection rights, please contact us at info@uheva.com.

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